Return & Refund Policy

Last updated: June 15, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or washed
• Not be a final sale item

If your item meets these conditions, you may be eligible for a return.

 

How to Request a Return

To initiate the return process, please contact us at support@kaddon.shop. We will respond to your email within 1–2 business days with instructions on how to proceed. Please ensure you include your order number and reason for return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account or contact your credit card company. It may take some time before the refund is officially posted. If you've done this and still haven't received your refund, please contact us at support@kaddon.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us and we will guide you through the exchange process. Please note that we do not offer exchanges for change of mind or sizing issues.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Please keep a record of your tracking number, as we cannot be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@kaddon.shop. We're here to help and will respond to your inquiry as soon as possible.